Duties and responsibilities

·         Identify and analyze the main roots causing loan accounts to fall overdue and set recovery target, priority, and strategies to effectively solve those overdue loan accounts

·         Manage and control all matters related to the delinquent loan accounts and regularly and constantly execute collections from those delinquent loan accounts based on the recovery policies and procedures

·         Ensure that the appropriate actions are taken towards the objectives to fully recover the overdue amounts

·         Monitor the overdue accounts on daily basis in the allocated queues and priorities with the effective use and analysis on recovery system and reports

·         Meet with various clients in difficult situations to negotiate settlements of charged off loans and submit appropriate recovery documentation with the obtained appropriate approvals from the authorized management

·         Facilitate collection activities through effective relationship with branch staff and management, responsible provincial office, and concerned departments as well as local authorities and the regulated governmental bodies

·         Prepare regular reports on status of collections and home/business visits to the responsible overdue loan clients to related line supervisors on daily, weekly, monthly, quarterly, and yearly basis

·         Report progress on the legal process if any legal proceeding is engaged

Qualifications and Education Requirements

·         Bachelor degree in law, finance and banking, accounting, business, and or related fields;

·         Prefer experience in micro-finance; knowledge in handing MFI’s operations and credit activities;

·         Fair knowledge of English language;

·         Computer literacy; MS office, MS outlook, internet, and emails;

·         Have a good interpersonal and communication skill, team work, independent, conflict management and resolution, and result-oriented; ability to work without supervision and under pressure;