Notice

BNKC (Cambodia) Plc. would like to inform all customers that in the event of dissatisfaction with the services provided by the institution, you have the option to express your opinion, lodge a complaint, or provide feedback regarding the product or service.

Oral complaints and written complaints can be submitted through the following means:

  • Telephone: You can call us at 087 555 267, 087 555 652, or 087 555 901 to voice your complaint.
  • Customer Service: For assistance, you can contact our customer service team at 023 213 900.
  • Facebook Page: Visit our Facebook page, "BNKC Cambodia MFI PLC.," and send us a message detailing your complaint.
  • Email: You can email your complaint to consumer.complaint@c.bnkcapital.net
  • In-Person: Alternatively, you can visit any of our institution's nearby offices and submit your complaint in the customer complaint box located near the cashier.

 

We encourage you to utilize any of these channels to express your concerns, as we are committed to addressing and resolving any issues you may have.

 

The customer complaint process is as follows:

  1. Oral Complaint Resolution: All oral complaints from customers will be addressed and resolved within 2 business days. If the oral complaint cannot be resolved satisfactorily, the customer must proceed with filing a written complaint.

  2. Written Complaint Resolution: Written complaints should be resolved no later than 30 business days from the date of receipt. You can download the complaint form from [please download the complaint here].

  3. Written Notification: The institution will communicate the outcome of the complaint resolution in writing to the customer. Rest assured that all customer information will be treated with confidentiality.

  4. To access the complaint form and learn more about the process for filing a complaint, (please download the complaint here).

 

We are committed to addressing your concerns promptly and ensuring a fair resolution to any complaints you may have.

 

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